MISSION
The Auditorium Theatre, an Illinois not-for-profit organization, is committed to presenting the finest in international, cultural, community, and educational programming to Chicago and to the continued restoration and preservation of the National Historic Landmark Auditorium Theatre.
COMMITMENT
The Auditorium Theatre thrives on the shared humanity that the performing arts provides. We are at our best when our leadership, partnerships, and the work we present on our stage reflects the world around us and the audiences that walk through our doors. Core to this belief is a commitment to inclusion, diversity, equity and accessibility. We are dedicated to leveraging the transformative power of the arts to fully become the Theatre for the People.
POSITION SUMMARY
The Front of House Manager is responsible for managing all Front of House operations and the Historic Landmark Tour operations. This role will ensure a high caliber guest experience for all Theatre guests, will address, document, and resolve all guest concerns and emergency situations, and will manage, mentor, and support the Front of House team.
ESSENTIAL JOB FUNCTION
DUTY AND RESPONSIBILITIES
• Deliver the highest caliber of guest services during all events and functions within the Theatre
• Be present for all Theatre events to ensure proper event prep, consistent staff performance, and efficient guest service orientated operations
• Responsible for a safe and efficient in-gress and e-gress
• Coordinate start of show, intermissions, and other necessary event requirements with the Production Team
• Schedule, train, and manage Front of House staff, including Assistant Managers, Ushers, internal Security Staff and 3rd party Security Staff, EMT, Doormen, Tour Guides, and Volunteers
• Manage, update, and expand Backstage Tour program to ensure a revenue generating operation
• Respond to escalated emergencies or guest related issues/concerns in a timely manner
• Handle all ADA requests and accommodations
• Collaborate with the Box Office Manager, Food & Beverage Manager and Production Managers on a consistent basis
• Handle all event related documentation i.e. Incident, emergency, employee, security, and house flash reports
• Provide pertinent event information to staff for events and functions during pre-event meetings and/or electronically
• Develop and implement new creative concepts in operations, policies and procedures
• Plan, manage and staff all pre and post VIP functions
• Scout staff to ensure appropriate staffing pool
• Participate in client walk-throughs, provide recommendations for best operations, and assist in creating event budgets
• Facilitate accurate payroll processing for staff and timely resolution of related issues
• Work with General Manager regarding employee matters and resolutions
• Manage Department operating budget
• Maintain and develop relationships with local tourism organizations, hotels, and other related companies
• Create, update, and maintain all Front of House operation manuals and SOPs
• Conduct drills for staff under the emergency response plan
• Maintain FOH Supply Inventories and Equipment (ticket scanners, radios, uniforms, etc)
KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED
• Knowledge and 8+ years of experience with front of house operations and practices within a large Theatre environment
• Solid working knowledge of Tessitura, AXS, and Ticketmaster ticketing software
• Supervision and management of large diverse staff
• Available to work a flexible schedule, including evening, weekend, and Holiday hours
• Excellent verbal and written communication skills
• Solid organizational skills
• Highly computer literate
• Independent problem solving and multitasking skills in a fast-paced, high energy, artistic environment
• Strong spirit of optimism and collaboration.
• Active commitment to Inclusion, Diversity, Equity, and Accessibility (IDEA)
SALARY RANGE
$55K – $65K
TO APPLY
All candidates must complete an application through Roosevelt University – Roosevelt University Employment Opportunities | Front of House Manager, Auditorium Theatre
The Auditorium Theatre is an Equal Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, class, religion, country of origin, political belief, (dis)ability, age, gender identity, sexual orientation, protected veteran status, or any factor protected by law. BIPOC candidates are strongly encouraged to apply. This role is an on-site role. Roosevelt University requires all new hires to be compliant with our COVID-19 vaccination policy, found at the COVID-19 website here. All new hires are required to be fully vaccinated
or have a legitimate religious or medical exemption at the time of hire.
