Policies

Baby changing tables are located in both the men’s and women’s restrooms, located in the Lower Level and on Level 3 of The Auditorium.

All guests must have a ticket for entry, and in all instances, babies in arms are not permitted. It is the sole responsibility of the parent or guardian to research and judge the content of a performance as appropriate for their child’s age and level of maturity. There is no official rating system for live performance.

Coat Check is located between Aisle 2 and Aisle 3 in the Main Floor Lobby. Please note that our Coat Check only accepts credit card transactions. The Coat Check also features complimentary seat cushions/booster seats, disposable ear plugs, and assisted listening devices.

Please turn off ALL electronic devices that may ring, beep, vibrate, or otherwise produce a sound that may disrupt performances. The use of video, photography, or any other recording devices is strictly prohibited during performances.

Please take a moment to locate the nearest emergency exit closet to your seating area. In the unlikely event of an emergency, please remain calm, and follow the instructions from The Auditorium Team Members.

Please be aware there may be video recording and/or photography of audience members taking place throughout the day. By entering The Auditorium, you consent to your voice, name, image, and/or likeness being used, without compensation, by The Auditorium, in any medium of publicity or advertising, and you release The Auditorium, its members, agents, employees, and board from any liability.

In compliance with the Illinois Firearms Concealed Carry Act, The Auditorium prohibits the carrying of weapons of any kind in and on The Auditorium property.

In the event you require medical assistance, please see an Auditorium Team Member.

Concessions are open on the Main Floor Lobby for all performances. Additional concession locations will be open throughout The Auditorium lobbies for certain performances. Outside food and beverages are not allowed inside the building.  Please note that our Coat Check, Merchandise, and Concession locations only accept credit card transactions.

Our priority is the safety and comfort of all our guests. Should you have any questions regarding our protocols, please call our Ticket Service Center at 312-341-2300.

The Auditorium has a strict policy of no late seating. Guests arriving after a performance has begun, or leaving the seating area for any reason, will be seated in a designated section and may take their ticketed seats at intermission, if applicable. For further information regarding late seating policies for your specific event, please see any Auditorium Team Member or call our Ticket Service Center at 312.341.2300.

Found articles should be left with any Auditorium team member. To determine whether a personal article has been turned in to the Lost and Found, please call 312-341-2300. Any items lost or presumed stolen are not the responsibility of The Auditorium. Lost and Found items will be held on-site for 30 days only.

Cameras (photo or video), professional camera equipment (tripods, monopods, etc.) and/or audio recording equipment of any kind are NOT permitted in The Auditorium during an event. In addition: firearms, weapons of any kind, large bags, backpacks, outside food and drinks, helium balloons, bullhorns or noisemakers, gifts, costumes, masks covering face, confetti or glitter, UAVs/drones, hover boards, luggage, signs of any type, and other items deemed unsafe by management are prohibited.

Restrooms are located on the Main Floor, Lower Level and Level 3 of The Auditorium.  There are 2 accessible gender-neutral restrooms located in the Southwest corner of the Main Lobby and 2 additional accessible gender-neutral restrooms located on Level 3 of The Auditorium.

Upon arrival, all guests will be required to follow all security protocols and screenings, which may include walk through metal detectors and/or handheld wands in order to gain access into The Auditorium.

Smoking of any kind, including e-cigarettes and vaporizers, is strictly prohibited inside The Auditorium and within 25 feet of any entrances.

The Auditorium makes every effort to transparently disclose fees for ticket purchases. There is a base ticket price to which we add:

• Facility Fee: A varied range dependent upon show/event up to $6 per ticket – The Auditorium is a not-for-profit organization and a National Historic Landmark and a portion of the facility fee goes straight back into investment and improvement in our building.
• Ticket Fee: This ticket service fee, progressively calculated on a percentage of the ticket cost, helps us pay for our ticketing system, maintenance and regular upgrades.
• Credit Card Fee: This is a typical interchange purchase fee paid to the credit card network for processing our sales transactions.
• Amusement Tax: This tax goes to Cook County and the City of Chicago.