Accessibility
The Auditorium makes every effort possible to accommodate the needs of all members of the community and is dedicated to complying fully with the Americans with Disabilities Act. We are especially sensitive to the needs of patrons with accessibility needs and provide the following information so all patrons may avail themselves to the services of The Auditorium.
Accessible Concession & Merchandise Counters
Concessions are open on the Main Floor Lobby for all performances. Additional concession locations will be open throughout The Auditorium lobbies for certain performances. Outside food and beverages are not allowed in the building. Please note that our Merchandise and Concession locations only accept credit card transactions.
The Main Floor Lobby Bar is accessible to guests in wheelchairs. If a guest requires further assistance, please ask any Auditorium Team Member.
Accessible Entrance
The Auditorium’s glass main entrance doors, at 50 E Ida B Wells require guests to navigate three steps to enter the lobby. An alternative accessible entrance is located just west of the main entrance, near the corner of Ida B Wells Dr. and Wabash Ave. This entrance allows guests to access The Auditorium via a ramp, without the need to navigate any steps.
Accessible Restrooms
Two (2) accessible gender-neutral restrooms are located in the southwest corner on the Main Lobby. Two (2) additional accessible gender-neutral restrooms are located on Level 3.
Accessible Seating
Nearly all the seats in The Auditorium require guests to navigate steps in the lobby space and/or in the house. Accessible tickets can be purchased at the box office (located at 50 E Ida B Wells Dr.) or by calling 312.341.2300. PLEASE NOTE: If you need assistance on the day of the event, please ask for the Front of House Manager.
Additional Accessibility
For additional accessible service requests such as Audio Description, American Sign Language Interpretation, Closed/Open Captioning Services, or any questions beyond the scope of ticketing, please indicate this at the time of purchase. We ask that requests be made three weeks prior to engagement date, in order to secure the requested accommodations.
Ticket Services Center Contact: 312-341-2300
Email: sales@auditoriumtheatre.org
Assistive Listening Devices
Guests can obtain infrared assistive listening devices from our coat check team. Coat check is located between Aisles 2 and Aisle 3 in the Main Floor Lobby. Assistive listening devices can be secured by leaving a photo ID and are free of charge. Assistive Listening Devices are availableon a first come, first serve basis.
Certified Service Animals
Certified service animals only are welcome at all events. Please inform us when purchasing your event tickets to ensure the most appropriate accommodation.
Elevator
Our elevator is located in the Northwest corner of our Main Floor Lobby. For further assistance, please see any Auditorium Team Member.
Additional Guest Amenities
Booster seats and disposable ear plugs are available in the Coat Check between Aisles 2 and 3 in the Main Floor Lobby.
If a Mother’s Room is needed, please inquire onsite with the Front of House Manager.
Website Accessibility
Aligned with our mission to make the arts accessible to all, The Auditorium is committed to providing accessible web content and resources to ensure all people with disabilities have equal opportunity to access and utilize the information. We are currently addressing any outstanding accessibility issues, and working diligently to remediate as quickly as possible.