Accessibility
The Auditorium makes every effort possible to accommodate the needs of all members of the community and is dedicated to complying fully with the Americans with Disabilities Act. We are especially sensitive to the needs of patrons with accessibility needs and provide the following information so all patrons may avail themselves to the services of The Auditorium.
Accessible Concession & Merchandise Counters
The main floor lobby bar is accessible to guests in wheelchairs. If a guest requires further assistance, please ask any Auditorium theatre team member.
Accessible Entrance
The theatre’s glass main entrance doors, at 50 E Ida B Wells requires guests to navigate three steps to enter the lobby. An alternative accessible entrance is located just west of the main entrance, near the corner of Ida B Wells Dr. and Wabash Ave. This entrance allows guests to access the theatre via ramp, without the need to navigate any steps.
Accessible Restrooms
Two (2) accessible all-gender restrooms are located in the southwest corner, on the main floor. Two (2) additional accessible all-gender restrooms, are located on the third floor.
Accessible Seating
Nearly all the seats in the theatre require guests to navigate steps in the lobby space and/or in the house. Accessible tickets can be purchased at the box office (located at 50 E Ida B Wells Dr.) or by calling 312.341.2300. PLEASE NOTE: If you need assistance on the day of the event, please ask for the House Manager.
Additional Accessibility
For additional accessible service requests such as Audio Description, American Sign Language Interpretation, Closed/Open Captioning Services, or any questions beyond the scope of ticketing, please indicate this at the time of purchase. We ask that requests be made three
weeks prior to engagement date, in order to secure the requested accommodations.
Sales Department Contact: 312-341-2300
Email: sales@auditoriumtheatre.org
Assistive Listening Devices
Guests can obtain infrared assistive listening devices from our coat check team. Coat check is located between Aisles 2 and Aisle 3 in the Main Floor Lobby. Assistive listening devices can be secured by leaving a photo ID and are free of charge. Assistive Listening Devices are available
on a first come, first serve basis.
Certified Service Animals
Certified service animals only are welcome at all events. Please inform us when purchasing your event tickets to ensure the most appropriate accommodation.
Elevator
Our elevator is located in the Northwest corner of our main floor lobby. For further assistance, please see any Auditorium Theatre Team Member.
Additional Guest Amenities
Inclusive and accessible single stall restrooms are located in the lobbies on Main Floor Level 1 and Level 3. Booster seats, Disposable Ear Plugs, and Assistive Listening Devices are available in the Coat Check between Aisles 2 and 3 in the Main Floor Lobby.
If a Mother’s Room is needed, please inquire onsite with the House Manager.
Website Accessibility
Aligned with our mission to make the arts accessible to all, The Auditorium is committed to providing accessible Web content and resources to ensure all people with disabilities have equal opportunity to access and utilize the information. We are currently addressing any outstanding accessibility issues, and working diligently to remediate as quickly as possible.