POLICIES

The Auditorium Theatre Box Office does not receive incoming calls. All phone sales, online sales, and ticket inquiries are handled through Ticketmaster by calling (312) 982-ARTS or visiting ticketmaster.com.

For Subscription Sales and Groups of 10 or more, call (312) 341-2357.

The Auditorium Theatre Box Office accepts AMEX, MasterCard, VISA, Diners Club and cash; personal checks, with proper ID, are accepted up to two weeks prior to the show.

Box office hours are Noon through 6:00 pm, Monday - Friday.  The box office is open on weekends if there is a performance.

• Contact
• Children
• ticketFast^®
• Lost Tickets
• Will Call
• Refunds & Exchanges
• Student Rush
• HotTix

Contact

Administrative Office (Monday-Friday: 9am-5pm): (312) 341-2310
Auditorium Theatre Group & Subscription sales only: (312) 341-2357
Accessible Seating: (312) 341-2389
Scheduled Auditorium Theatre Tours: (312) 341-2389
Emergencies (after curtain): (312) 341-2389
Doctors or others who expect urgent calls during a performance may give their seating location to an usher who will advise the Theatre Manager.

Children

There is no age restriction for children. However, as a courtesy to other patrons and the performers, the Auditorium discourages attendance by children under the age of five. All patrons must have a ticket for admittance, and in all instances babes in arms are not permitted. Any person who disturbs the performance or other patrons will be asked to leave the theatre without a refund issued.

It is the sole responsibility of the parent or guardian to research and judge the content of a performance as appropriate for their child's age and level of maturity. There is no official rating system for live performance.

ticketFast^®

ticketFast^® is a ticket delivery method instituted by Ticketmaster at the point of purchase. By selecting this method, tickets are delivered via email as a PDF document and may be printed out anytime prior to the performance. ticketFast^® tickets have a bar code that is scanned at the time of entry to the venue. Click here for more information on ticketFast^®.

Lost Tickets

When possible, the Auditorium Theatre will reprint lost or stolen tickets. This invalidates the bar code on the original tickets. Patrons should present photo ID matching the name on the original purchase account, credit card used in the transaction, and 6- or 7-digit confirmation number provided by Ticketmaster. For more information call (312) 341-2310.

Will Call

The Auditorium Theatre Will Call window is located at the Auditorium Box Office. If you have tickets to retrieve from Will Call, please allow yourself extra time before the performance starts. Tickets held for Will Call may be picked up on the day of the performance any time during the regular box office hours. The customer must present a valid form of identification and the credit card used to place the order. The confirmation number given at the time of purchase is also helpful. The Box Office does not accept drop-offs; however, if a member of a party is late, we will accommodate requests to hold a ticket for that person.

Refunds & Exchanges

The Auditorium Theatre will not offer refunds or exchanges for tickets purchased at the box office or through Ticketmaster.

Student Rush

Student Rush tickets are available for as little as $15*:

2012-2013Student Rush availability TBD for each individual production.

Get tickets
In person at the Auditorium box office at 50 E. Congress Pkwy
One hour before show time
Limit two tickets per valid college ID
Locations based on availability; subject to change, restrictions apply

* Please note: Student Rush are tickets sold at the discretion of the presenter. Policies may differ from show to show.

HotTix

HotTix is a ticket service operated by the League of Chicago Theatres offering "discounted day of event" tickets for select performances at the Auditorium Theatre. HotTix are instituted at the discretion of the producers of the show. The only way for a patron to determine if discounted HotTix will be offered at a particular performance is by visiting a HotTix outlet in person or by visiting HotTix online.